Subject to the terms and conditions of this Warranty, Mercer Culinary warrants to the consumer or the entity who or which is the initial purchaser or, in the case of a gift, to the initial consumer recipient of the Mercer Culinary product (hereinafter “you” or “your”), that such product shall be free from defect in materials or workmanship under normal use and conditions (as described below) for your coverage time period from the date of purchase, indicated in the Limited Warranty Product Overview below. If the Product Overview indicates that the product is covered by a Limited Lifetime Warranty, then Mercer Culinary warrants to the User, if the User is a consumer, that the product will be free from defects in workmanship and materials under normal use and conditions for the User’s lifetime. For corporate Users, this limited lifetime warranty shall be limited to a period of 25 years.
(a) Warranty. This Warranty covers: (1) all component parts of the product, except as noted below in Exclusions and (2) defects in materials or workmanship under normal use and conditions. For the purposes of this Warranty, “normal use and conditions” means use and conditions that (a) are in accordance with appropriate culinary purposes for said product and (b) are not described in whole or in part in the Exclusions below.
(b) Exclusions. This Warranty does not cover:
- minor imperfections, surface markings due to shipping and handling, minor color variations, normal wear and tear, damage from misuse or abuse such as dishwasher or harsh cleaning methods, neglect, accident, alterations and/or modifications not authorized by Mercer Culinary, acts of God, including, but not limited to, fire, tornados, hurricanes or earthquakes.
- knives that are dull, bent, scratched, corroded or marked due to inappropriate use including, but not limited to, cutting on dense surfaces such as glass, marble and other hard counter surfaces, cutting frozen foods or bones, opening cans and jars.
- knives that are dull due to customary wear and tear.
- any Mercer Culinary product that is made of or has wood as one of its components, only the wood portion is not covered because wood is a natural product.
(c) Remedy. The sole and exclusive remedy under this Warranty, for any product determined by Mercer Culinary to be defective or to have failed within the coverage period under the use and conditions covered by this Warranty is, at Mercer Culinary’s option, the repair or replacement of the defective product.
(d) Warranty Service. To make a warranty claim visit https://www.mercerculinary.com/warranty-claim/ and complete the warranty claim form. Be prepared to provide a description of the issue being claimed, an image of the product in question, and proof of purchase. In the event you are unable to email, you should contact Mercer Culinary in writing at 1860 Smithtown Ave., Ronkonkoma New York 11779. Should you wish that Mercer Culinary physically examine the product, you should send the product to Mercer Culinary, with proof of purchase, at this same address. Please note that you shall bear the cost of shipment to Mercer Culinary of each product subject to a claim under this Warranty and you are responsible for loss or damage of such product in transit to Mercer Culinary. Mercer Culinary will cover shipping charges associated with returning to you the repaired/replacement product or, if Mercer Culinary determines that your product was not defective as defined under the Warranty, the Mercer Culinary product you had submitted. If you have questions, please contact Mercer Culinary Customer Service at 800-221-5202.
- Although we will make every effort to get to your request as soon as possible, please allow up to 4-6 weeks for inspection and response.
- Any sharp items being sent for inspection must be securely wrapped in newspaper or bubble wrap and sent in a sturdy corrugated box for safety purposes.
- Do not send any personal items or products other than those made by Mercer that you wish to retain, such as towels, knife guards or other materials used for packing or protection. Said items or products will not be returned.
Limitation of Warranty. This Warranty is in lieu of all other express warranties, obligations or liabilities. ALL IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES INCLUDING, BUT NOT LIMITED TO, EACH IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE COVERAGE PERIOD. EACH ACTION FOR BREACH OF WARRANTY HEREUNDER, INCLUDING, BUT NOT LIMITED TO, BREACH OF AN IMPLIED WARRANTY OF MERCHANTABILITY, MUST BE BROUGHT WITHIN THE COVERAGE PERIOD. UNDER NO CIRCUMSTANCES SHALL MERCER CULINARY BE LIABLE FOR ANY OR ALL EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, NOR FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT. No agent, representative, reseller or employee of Mercer Culinary has the authority to increase or alter the obligations of this Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion or limitation of exemplary or punitive damages, so the above exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
LIMITED WARRANTY PRODUCT OVERVIEW
LIMITED LIFETIME WARRANTY
(25 YEARS FOR CORPORATE USERS)
Renaissance® Knives & Forks
Genesis® Knives & Forks
Millennia® Knives & Forks
Praxis® Knives & Forks
Asian Collection Knives
Ultimate White® Knives
Mercer Tools Stainless Steel Knives and Forks
Garnishing and Carving Tools
Hell’s Handle® Turners, Forks and Bench
ZüM® Knives & Forks
Mercer Clam & Oyster Knives
M35150 Herb Scissors
Kitchen Shears & Kitchen Scissors (non-forged)
Millennia® Pizza Cutters
Mercer Cuts™ M33242 Competition Knife
Mercer Rules™ Measuring Tools
Mercer Grates™ Handheld Grating Tools
Combination Sharpening Stones
Millennia® Cut Gloves
3 Way Sharpening Replacement Stones
Non-Stick Paring Knives with Sheaths
Nylon Cutter Sets
Hell’s Tools® Mixing Spoons, Spatulas, Utility
Tongs and Spootensils®
Plating Spoons and Tongs (Precision and
Mercer Taste™ Tasting Spoon/Fork
Pizza Rocker Knife
Fish Bone Tweezers (Deluxe and Standard)
Millennia® Turners, Spreaders, and Pie Servers
Praxis® Turners and Pie Servers
MercerGuard® & MercerMax® Cut Gloves
3 Way Sharpening System
Leather & Plastic Sheaths for Produce Knife
Triple Diamond™ M10000 Electric Sharpener
Double Diamond™ M10200 Handheld Sharpener
M15950 Sharpening Guide
Barfly® Mixology Gear
M35525 Baker’s Dough Blade (Lame)
Silicone Bake/Work Mats
Silicone Plating Brushes and Wedges
Silicone Blade Scrapers and Silicone Spoon Scrapers
M33064 Allergen Safety Storage Tote
Cutlery Storage Cases
Hand Slicers and Mezzalunas
Magnetic Knife Bars and Knife Boards
Magnetic Bar Hooks
Milk Shake Collars
Board & Bar Buddyz™
Metro Edge® Apparel